Senior Director, Product Management
Jul 2020 – Present
Visa · Risk & Fraud · Austin, TX
Global product leader for multiple Visa Risk products including Decision Manager, Visa's flagship transaction risk management solution, which prevented $33B in suspected fraud in 2023.
- Improved transaction processing time by 40% in the context of an 84% increase in transaction volume.
- Identified a key underserved market segment and extended the product to capture that opportunity, helping win a new marquee client.
- Developed and launched a solution enabling acquirers to avoid card network fees, saving one acquirer over $200,000 in fees within the first year.
- Launched a new small business transaction fraud product — achieved revenue growth of 371% and 72% in the first and second years after launch, and decreased support call volume by 83%.
Senior Director, Product Management
Jun 2015 – Jun 2020
Visa · Reporting & Transaction Management · Austin, TX
Global product leader for heavily utilized back-office capabilities in the Cybersource portfolio, supporting enterprise merchants and acquirers with payment reconciliation and reporting.
- Completed development of a new reporting platform generating over 100k reports per month, covering millions of transactions through the Cybersource payment gateway.
- Led a complex, multi-year initiative to retire a legacy reporting platform used by over 4,000 merchants.
Senior Product Manager
Jan 2014 – Jun 2015
PayPal · Developer Experience · Austin, TX
- Built an internal developer portal hosting API specifications, documentation, quality reports, and developer guides.
- Supported the company-wide effort to build a high-quality portfolio of REST APIs enabling rapid application development.
Senior User Interface Engineer
Aug 2011 – Jan 2014
PayPal · Austin, TX
- Built the interface layer for new customer experiences using jQuery, Backbone.js, Node.js, and CSS3.
Senior Web Developer
Jan 2011 – Jun 2011
Optaros (now MRM) · Austin, TX
- Built features for the oncology portal usoncology.com; partnered with the business team on requirements, wireframes, and mockups. Technologies: jQuery, CSS, HTML, JSP, Liferay.